Departments
YELLOWPAGES.COM employs nearly 1,000 people nationwide - sales professionals, IT and engineering experts, customer service specialists, financial wizards and more - to provide excellent local search results and quality advertising products and services. In addition, staff ensures that our platform will continue to serve the future needs of consumers and advertisers.
Headquartered in Glendale, California, approximately ten minutes from downtown Los Angeles, our corporate staff is housed on three newly remodeled floors of an office building in the heart of the city's business center. Our Premise Sales professionals are located in nearly 20 major cities across the country, and Telephone Sales representatives serve customers from offices in Henderson, Nevada (just outside of Las Vegas), and Charlotte, North Carolina.
Our Main Departments
Back to topBusiness Development
Business Development establishes strategic partnerships to help grow and expand our business. This includes working with key leading Internet sites such as Google, Switchboard, AOL, Yahoo and others to develop distribution arrangements. This team also negotiates rates and terms, reviews and administers contracts, and continues to seek out new, mutually beneficial business relationships. These external partnerships are an important part of our business that enables YELLOWPAGES.COM to add value for our users and advertisers.
Back to topConsumer Experience
Consumer Experience is responsible for consumer features, user experience, mobile applications, interactive television and cross-platform, search, search engine optimization, and Web analytics for all applications and platforms. This group combines product management, platform delivery, and user experience to ensure that YELLOWPAGES.COM is consumers' preferred site, when they need something locally.
Back to topFinance
Finance supports all departments, establishing and tracking budgets and ensuring they are aligned with targets throughout the fiscal year. This area includes payroll, accounts payable, billing and collection -- areas crucial to the bottom line.
Back to topHuman Resources
Human Resources is responsible for recruiting and staffing one of the fastest growing companies within AT&T, YELLOWPAGES.COM. It also oversees employee retention, employee relations, compensation and benefits, and works with all departments to develop and train its talented employees. The Human Resources team conducts compensation reviews, manages employee relations and benefits and oversees all recruitment activities. This area also spearheads participation in job fairs and administers an internship program for college students to give those with IT and engineering expertise a head start on their careers.
Back to topIT
We're an innovative Internet company specializing in local search - so our IT team, including software engineers and analysts, is exposed to a diverse set of technologies and opportunities to enhance their skills. The teams develop on a wide range of platforms, including Microsoft.NET, Java, Ruby On Rails, Oracle, SQL Server, Unix and Windows. And they develop a diverse set of applications and systems such as Windows and Web applications, search engine mobile applications, multimedia, and data warehousing and reporting. Share your fresh ideas and help develop our cool consumer and advertiser products and services - and build the future of local search.
Back to topMarketing
The Marketing Department encompasses a variety of functions including pricing strategy and profitability forecasting, structuring advertising products and tracking sales, creating sales materials and managing advertising and public relations, and conducting research and competitive intelligence. Staff members also evaluate, recommend and implement product enhancements and new product concepts - including new emerging multimedia solutions such as mobile, video and Internet Protocol TV (IPTV). Marketing employees support Internet Yellow Pages, search engine and marketing solutions, and maximize advertising revenue from Interactive Ad Agency, Fortune 500 and dot–com direct sales.
Back to topOperations
The Operations area tracks all corporate projects and workflow, managing departmental challenges and ensuring deadlines are met. Operations also manages the national ad production and customer service teams and the facilities experts. Ad production employees finalize online ads and ensure they are posted to YELLOWPAGES.COM in accordance with customers' contracts. Customer service representatives assist customers over the phone, answering questions and solving issues. The facilities team manages the physical workplace, including orchestrating the remodeling and move to the new headquarters building in Glendale and installing state-of-the-art VOIP phones in 2007, opening a dozen sales offices across the country in 2006, security, and day-to-day challenges like purchasing office supplies and keeping copiers humming smoothly.
Back to topSales - Premise
These sales representatives are very experienced professionals who meet with potential customers face-to-face at their sites. Located in nearly 20 major cities across the country, they counsel customers on what information to include on their YELLOWPAGES.COM ad as well as on their own business Web sites. They also sell guaranteed clicks on major search engines, including Google, Yahoo! Yellow Pages, MSN, AOL Yellow Pages, Alta Vista and MetaCrawler. These highly motivated sales pros, whose compensation can include a base salary plus a generous commission, really know how to "Turn Yellow Into Green."
Back to topSales - Telephone
Our Telephone Sales locations, in Henderson and Charlotte, house more than 300 skilled and enthusiastic sales representatives who help businesses create the most effective advertising strategies - including business listing ads, Web sites and search engine solutions. It's not telemarketing - reps conduct research before making a phone call to a prospective client. Like the Premise Sales team, these reps also sell products on our distribution partners' sites, including Google, Yahoo! Yellow Pages, and AOL Yellow Pages. A college degree is not required, but call center experience may be helpful, and professionalism, self-discipline, teamwork and a strong work ethic are critical.
Back to topSales - Sales Operations
Sales Operations is important to the success of any sales organization. In this area, employees provide overall sales support as well as sales operational efficiencies, including tracking sales orders, maintaining monthly sales activity and working with other departments on sales processes. They are dedicated to ensuring sales personnel can focus on their main activity - selling. These positions are primarily located in Henderson, NV.